3 Messaging Mistakes B2B SaaS Companies Make in Their Ads (and How to Fix Them)

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Hanna Greeman

Paid ads have the potential to be the biggest revenue driver in your business. Not to mention, they are one of the fastest ways to build brand awareness. 

But if you are like most B2B SaaS companies, you probably find that a large portion of ads you run drive a less-than-impressive CTR or an astronomical CPL. 

Before you switch strategies or try another platform, we need to look at your ad copy. One study found that 75% of B2B LinkedIn ad creative was ineffective, ranking just one star or less out of five 😱

Here are 3 common mistakes SaaS companies make in their ad messaging. Read on to learn what they are and how you can fix them today. 

TABLE OF CONTENTS

Mistake #1: Showing the what but not the how   

You need to get specific about the core features of your product. 

You might be thinking, well duh!  

But you would be surprised at how many ads fail to clearly communicate how their product actually achieves the awesome results that it does. 

If you search the LinkedIn ad library, you’ll find it awash with ads like this ⤵

Example of B2B ad with vague messaging

And while, yes, everyone wants to make more sales, statements that solely focus on a result, without explaining the how, leave people in the vague zone.

The mind craves certainty, tangibility and proof. So you’ll want to get out of the vague zone and into the land of specificity as quickly as possible. 

Here’s how to fix it 

In our B2B ad agency, we have consistently seen this formula perform again and again.

1. Hone in on one specific feature

2. Clearly tie it to a very specific outcome

3. Show how the feature actually achieves that outcome

(Bonus if you combine it with a visual snapshot of this process happening on the platform)

Let’s take an example. 

Imagine you are an analytics company that tracks user behavior on your website. 

Your product has a LOT of functions, but it essentially allows marketing teams to understand what users do on your website, so they can improve user experience and ultimately make more sales. 

Usually, something like this happens. You simplify the whole process and end up with a headline like “Turn data into dollars.”

Short and catchy, right? 

Maybe. But if you ask the marketing manager reading the ad to explain what they’re actually getting? They will have no idea. 

Try this instead.

Think about one core feature of your product that customers like. 

In this case, it could be tracking when customers drop off during the sales process.

Focus the whole ad around that feature. 

For example, we could say something like “See when customers drop off, remove obstacles that stop them buying.”

Ok, you can make it catchier than that. 

But this version allows our audience to really understand how the product helps them.

Combining this with a visual to show what we mean is also a game changer. Here this might look like a simplified snapshot of a tracking dashboard, with a notification that says “462 users dropped off at checkout.”

This ad is now:

⤷ Tangible

⤷ Our audience gets what our product does

⤷ And instead of spelling out the result, we make it easy to make the connection between this feature and making more sales. 

Here’s a real example from one of my clients, a data analytics platform. It hones in on one specific feature that allows you to watch replays of users navigating your platform:

Example of specific B2B ad that focuses on a single feature

Mistake #2: Trying to fit too much in one ad

When you work closely on a product, you are acutely aware of ALL its awesome features. 

But, that doesn’t mean you should mention them all in a single ad. 

While you might think everything is important, speaking to too many benefits or features can confuse or overload your audience, ending up something like this ⤵

Example of B2B ad that tries to fit too many features into the copy

The more you make your audience work to understand your product, the more likely they won’t remember your ad at all.

Speaking to one benefit in one ad is typically much more memorable. 

The goal of an ad in SaaS isn’t usually to make an outright sale – B2B sales processes are far too long and convoluted for that.

Instead, we want to pique our audience’s interest just enough to click to learn more.

They can then dig further into your features on the website or landing page. 

Here’s how to fix it 

So how can you avoid saying too much? 

Let’s take an example.

Imagine you have a marketing automation software that:

  • Automates email campaigns
  • Segments audiences
  • Includes prebuilt templates 
  • Connects to a CRM
  • Integrates with tools
  • AND has analytics capabilities

You might be struggling to know what to focus on. 

Try this.

Choose a real-life use case. For example, reviving abandoned cart sales with automated emails. 

Instead of listing features, your ad might say something like: 

“70% of shoppers abandon their cart. Bring them back with set-and-forget followups you can activate in a few clicks.”

Not only does this hone in on one easy-to-grasp feature, it also helps your audience imagine implementing and benefiting from the product.

Here’s another example from one of my clients, a customer feedback analytics platform. It focuses on the use case of automating feedback tagging: 

Example of B2B that effectively communicates a specific use case

Mistake #3: Using buzzwords

We know we shouldn’t use buzzwords, but still, it’s a constant battle not to let them worm their way into B2B content. 

I get it.

⤷ Everyone else is using them  

⤷ They are an industry norm 

⤷ And they neatly encapsulate what we want to express  

 

But ultimately, they are the lazy way out. And they are killing your conversions.

So the next time you feel the urge to harness, unlock, optimize, revolutionize, supercharge, streamline, or transform in your B2B ads, try this 👇

Do the tangibility test. 

  1. Can your claim be proved right or wrong? 
  2. Could you go away and draw it on a piece of paper?

If the answer is no, keep reworking it until it’s a yes. 

Here’s how to fix it 

Let’s take the headline of this ad ⤵

Example of B2B ad that uses vague buzzwords

Could you prove with a yes or no if this company can ‘streamline product drops’? Erm, I’m not really even sure what that means. 

Could you draw ‘streamlining a product drop’ on a notepad? Me neither. 

I did some digging and learned that this company offers a platform where brands can run eCommerce launches. 

So let’s adapt the headline to something like this.

“Launch your new clothing line on a platform that will never crash.”

Could you prove it’s possible or not to launch products on this platform? Yes.

Could you prove it to be true or false that the platform will never crash? Yes. 

Could you draw this concept on a piece of paper? I could give it a good shot. 

Here’s an example for one of my clients, where I used conversational and human language over buzzwords to promote a webinar:

Example of B2B ad that uses conversational language instead of buzzwords

Final Thoughts

Great SaaS ads don’t have to be flashy or loaded with buzzwords. They succeed when they:

  • Show how they achieve the outcome
  • Focus on a single message at a time
  • Use clear, tangible language over jargon

By avoiding these three common messaging mistakes, you’ll not only boost your click-through rates but also connect with your audience in a way that builds trust and drives action.

Now, go audit your ad copy—what changes can you make today?

Hope you found this article helpful! 👏

Feel free to reach out on LinkedIn with any copywriting questions. 

And for more B2B SaaS copywriting tips, check out this article by Eden Bidani

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People Also Ask

How can I effectively measure the impact of improved ad messaging on my campaign performance?

Utilize A/B testing to compare different ad copies and analyze metrics like click-through rates (CTR), conversion rates, and cost per acquisition (CPA) to determine which messaging resonates best with your audience.

What are some strategies to ensure my ad messaging aligns with my target audience’s pain points and needs?

Conduct thorough market research, including customer surveys and interviews, to gain insights into your audience’s challenges. Use this information to craft messages that directly address their specific concerns.

How can I balance creativity and clarity in my ad messaging to effectively communicate my value proposition?

Focus on clear and concise language that highlights the unique benefits of your product. While creativity can capture attention, clarity ensures the message is understood and compelling.

What role does audience segmentation play in crafting effective ad messages for B2B SaaS products?

Segmenting your audience allows for personalized messaging that speaks directly to the needs of different groups, increasing relevance and engagement. Tailor your ad copy to address the specific pain points of each segment.

How can I avoid using jargon or buzzwords in my ad messaging while still appearing knowledgeable and credible?

Use straightforward language that clearly explains your product’s benefits. Focus on how your solution solves problems rather than relying on industry jargon, which can alienate or confuse potential customers.

Hanna Greeman
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