Google Ads Quality Score: Everything You Need To Know (2024)

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Silvio Perez
Founder @AdConversion

Mastering quality score is essential if you want to pay less per click and outrank competitors.

In this article you’ll learn the 80/20 of what you need to know about quality score. 

Let’s dive into it! 

TABLE OF CONTENTS:

Quality Score Simplified 

Back in 2005, Google released Quality Score. 

This is a number from 1-10 that Google created to determine how relevant your ads are to what people are searching for (1 being the lowest relevance, and 10 being the highest). 

google ads quality score metrics

Google want’s people who search to find what they are looking for.

This way they come back to Google and search again in the future.

Quality Score is how they gamified the system to achieve this objective. 

It’s the perfect trinity between advertiser, searcher, and Google: 

  • Advertisers are rewarded with lower costs when having higher quality scores
  • People searching for answers on Google will now find more relevant information 
  • Because people find relevant information they use Google again in the future 

Before Quality Score was introduced Google was filled with tons of  irrelevant ads leading to a poor experience for searchers and ultimately less people using Google in the future. 

(In my opinion) Quality Score was one of the most important features released that transformed Google into the most dominant search engine in the world. 

The secret to improving Quality Score is relevance.

How is Quality Score Calculated?

Ad relevance, landing page experience, and expected CTR are the three variables that go into calculating your Quality Score. Depending on how relevant each is to your keywords you’ll have a final score between 1-10 (1 being the lowest relevance, and 10 being the highest). 

Ad Relevance

A metric that determines how relevant your keywords are to your ad copy. 

Above average signifies great relevance, below average signifies room for improvement, below average signifies poor keyword and ad copy relevance. 

Ad relevance is 100% in your control and below average ad relevance is usually the result of poor ad group structure resulting from too many keywords and/or few variations of ad copy. 

ad relevance google ads quality score

Landing Page Experience

A metric that determines how relevant your keywords, ads, and post click experience matches the search intent of the user. 

It’s not just about having your keywords on the page, it also takes into consideration page load speeds, page structure (ex: H1, H2s, H3s), and mobile optimization. 

Above average signifies a great landing page experience, average signifies room for improvement, and below average signifies poor post click experience. 

landing page experience google ads quality score

Expected CTR

A metric that determines the likelihood of someone clicking on your ads once seen in the Google search results. 

In my experience auditing Google Ads accounts this is the #1 most common variable that drags down quality score for most accounts since it’s the least in your control. 

This is Google’s perception based on historical and predicted performance on how well you believe your ad will be engaged with. 

Above average signifies a highly engaging ad, average signifies room for improvement, and below average signifies poor ad engagement. 

 

expected ctr google ads quality score

How to audit your Quality Score?

Once you understand the basics of quality score that it is a factor of relevance and three components that determine whether you’re a 1-10 the next logical question becomes:

What’s impacting my quality score performance?

Here’s how to run a Google Ads quality score to find what’s impacting your performance. 

[EMBED YOUTUBE VIDEO]

Step 1 - Download a keyword report 

Within your Google Ads manager navigate to the keywords section within your account:

Campaigns > Keywords (press G + K for a keyboard shortcut)

Modify your keyword columns to include:

  • Quality Score
  • Ad Relevance
  • Landing Page Experience
  • Expected CTR

Once completed download your keywords into a CSV.

google ads quality score report download

Step 2 - Summarize your keywords into a pivot table

Pivot tables are great for summarizing large amounts of data. 

Within Excel navigate to Insert > PivotTable to summarize your keyword report. 

Once complete format your table as follows:

  • Rows = Quality Score
  • Values = Count of Keywords
  • Filter = Quality score 1-10 (exclude —) 
reporting on google ads quality score in excel

Step 3 - Drill down to understand Quality Score performance

With your table setup now you can easily see overall quality score performance and drill down into specific elements such as ad relevance, landing page experience, and expected CTR. 

Switch your rows to drill down into each element of quality score to diagnose performance: 

  • Ad Relevance; rows = Ad Relevance, values = count of keywords
  • Landing Page Experience; rows = Landing Page Experience, values = count of keywords
  • Expected CTR; rows = Expected CTR, values = count of keywords
ad relevance summary of quality score

How to improve your Quality Score?

After completing your Google Ads Quality Score audit it should be pretty clear which factor of QS is hurting your performance? (ex: ad relevance, landing page experience, expected CTR).

Here’s some recommendations on how to improve each QS factor: 

Improving Ad Relevance

Below average ad relevance is a symptom of poor ad group structure. 

If you have below average ad relevance, fear not! Because this is 100% in your control.

Here’s some tips to improve your ad relevance: 

  • Add more headline variations to your responsive search ads to include the keywords within your ad groups. 
  • Keep your ad groups tightly grouped with thematic keywords, for the keywords that can’t fit the theme consider putting it into its own group with relevant copy.  
  • Consolidate your active keywords and remove below average ad relevance variations that are not receiving any worthwhile impressions or clicks. 

Improving Landing Page Experience 

Below average landing page experience is a symptom of poor post click experience. 

If you’ve been neglecting your landing pages this is where it’s going to bite you. 

Here’s some tips to improve landing page experience: 

  • Include your primary keyword in your headline 1 to match search intent and your ad copy. 
  • Run your landing page through PageSpeed Insights to find how you can improve the mobile and desktop experience. 
  • Follow on page SEO best practices and have proper headline, and content formatting. Remember Google will crawl your landing pages so make sure it’s technically sound. 
  • Install  a session recording tool to see how users behave on your landing page, the insights here are invaluable at understanding gaps. 

Improving Expected CTR 

This is Google’s perception on how likely your ads will be clicked. 

Unfortunately this aspect of Quality Score is the least in your control but that doesn’t mean there isn’t anything you can do to improve it. 

Here’s some tips to improve your expected clickthrough rate: 

  • Use as many ad extensions as possible (ex: sitelink, image, structured snippet, etc). Ad extensions provide more info to the searcher and make your ads larger. 
  • Test new RSA ad copy on a monthly basis to consistently try and improve your ad clickthrough rate performance on an ongoing basis. 
  • Monitor your account clickthrough rate trends month over month to combat negative trends. You can set up an automated rule within Google Ads to be notified automatically via email. 
  • Audit your search terms report and build your negative keyword lists. Block  irrelevant impressions of your ads so that you can actually drive clicks. 
  • Experiment with dynamic keyword insertion to see if it positively affects your ad CTR.

Quality Score FAQ

How long does it take to improve your quality score? 

Technically every time your keyword enters an auction quality score is recalculated to determine placement of your ad in relation to your competitors. 

However in my experience it usually takes a month to see significant changes in your overall score. 

Should you worry about low quality scores? 

Yes, low quality scores should cause concerns but it shouldn’t be your initial priority. The first goal should be to drive relevant traffic and convert users. 

If you’re not currently accomplishing this then stressing about quality score is pointless as it’s really only a factor of reducing your costs and improving visibility. 

If you’re not already converting the visibility you do have, getting more of it won’t help. 

What is a good quality score? 

A good quality score will fluctuate depending on your keyword strategy but overall I’d recommend having 70% of enabled keywords in your account with a score > 7

Just know this is highly circumstantial and if you’re running a competitive keyword strategy you will have lower quality scores by default given the difficulty of including your competitors in your ads. 

Hope you found this article helpful! 🔥

Check out our video tutorial linked if you want a visual walkthrough. 

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Silvio Perez
Founder @AdConversion
Want to level up your B2B advertising skill set?
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