Using the Jobs To Be Done Framework to Maximize Revenue in B2B Ads [+Free Template]

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Bryttney Blanken
Demand Generation Consultant @BryttneyBlanken

Understanding the Jobs To Be Done framework developed by Tony Ulwick can be confusing and overwhelming because most of the information you’ll find is focused on product development.

In this article, I’m going to unpack the Jobs To Be Done framework from a B2B advertising perspective.

Why? Because identifying what job your customers are truly “hiring” your product or service to do will be the secret to launching a powerful ad campaign.

This article is part of our B2B learning track so if you’re serious about learning B2B advertising you’re in the right place! 

Let’s dive into it 👏

TABLE OF CONTENTS: 

Understand Why Customers Choose Your Product

In any industry, people don’t buy products, they invest in solutions to get a job done. It’s not just to buy another thing like your cat-hoarding grandmother. 😅🐈

For B2B marketers, Tony Ulwick’s Jobs to Be Done framework should be focused on why your customers “hire” your product or service, so you can put them and their needs at the heart of your advertising story. 

This will help you to identify what pain points you’re helping your customers solve to get to the root of what motivates them because your advertising campaign should be about them — not you.

But how can you do that?

You can use the Jobs To Be Done framework when you're launching a new advertising campaign or when you want to improve the conversion rates of your existing advertising campaigns (aka your ads that aren’t converting) 

The most impactful way to start is by identifying three to five recent customers who fit your target market (or Ideal Customer Profile - ICP).

If you need help identifying your ideal customer profile, check out this article: “How to Craft B2B Buyer Personas for Ad Targeting

Select customers who either recently purchased or have the potential to represent your ideal buyer. These interviews will reveal why they chose your service and what specific pain points you helped them solve.

To make your life easier, I developed a free template called Jobs to Be Done Interview Matrix 🙌

You can find it in Module 2, Lesson 3 of my free B2B Advertising Foundations course,  and it’s your roadmap for collecting insights during interviews.

Using the Jobs to Be Done Interview Matrix Template to Gather Actionable Insights

In this JTBD Interview Matrix Template, you’ll be looking for five key points that highlight your customer’s journey with your brand:

  1. Situation and Pain Points - What challenges are they facing?
  2. Motivation - Why did they start looking for a solution?
  3. Trigger - What prompted them to move forward with your service?
  4. Ideal Outcome - What result are they seeking?
  5. Competitor Evaluation - What other options were they considering?

The matrix helps you organize answers by each customer’s profile and offers a side-by-side comparison of their unique characteristics.

It also offers 8 helpful interview questions you can use to uncover the right golden nuggets that will make your campaign shine. ✨

Customize Your Messaging with Personality Insights

Finally, understanding your customer’s personality type is like having the key to crafting messaging that lands with confidence. 

Resources like Crystal can help you determine each customer’s DISC personality type (Dominance, Influence, Steadiness, Compliance) by scraping their LinkedIn profiles, labelling how they like and prefer to be communicated with, and their style and tone because this will ultimately influence the messaging that you can create for each of your advertising personas.

Here’s a real use case for you to understand each step of the JTBD Interview Matrix

Let’s take Spotify as an example. I love Spotify, so if I were doing an interview with a Spotify customer,  it would look like this:

Situation & Pain Points

I get tired of hearing the same songs on the radio. I can’t easily listen to the exact song I want to hear.

Motivation

I want to listen to specific songs when I want

Trigger

I’m in the gym, and I need a song to pump me up

Ideal Outcome

I want to listen to the music I choose, everywhere

Other Solutions/ Products Evaluated – Competitors

Radio, XM Radio, Pandora, Apple Music, Silence

Personality characteristics (DiSC type, DiSC archetype, etc)

Trailblazer - ID. Confident style, with a mix of informality and formality gets their attention.

  • Pace: Speak slightly fast. Sounds like a ‘gets shit done’ person.
  • Tone: Do not sound too eager, as if you have met a friend suddenly after a long time. Keep the tone calm but confident.
  • Tactics To Win: Strong words, focus on results, respectful confidence

Based on the JBT Interview Matrix, here are some Spotify ad examples: 

The main takeaway is that you can make your ad campaigns even stronger when you really know what “job” your customers are “hiring” your product or service to take care of.

Use the Jobs To Be Done matrix to dig deep into what matters most to them and adjust your messaging to connect on a personal level. 🙂

I hope you found this article helpful!

Connect with me on LinkedIn, and let’s keep the conversation going.

You can also visit my website here for more valuable content.

Jumpstart Your B2B Marketing Career

b2b advertising course by bryttney blanken

If you’re serious about mastering B2B advertising, then you definitely need to check out my free course that will teach you the foundational knowledge to becoming a high-performing B2B marketer who knows how to use advertising to drive legit business and revenue impact without the fluff or wasting your time and money learning the ropes the hard way.

  • Module 1: you’ll get a crash course in the B2Bverse and master terminology, sales processes, and working across teams.
  • Module 2: you’ll learn how to become your customer's psychologist and understand them deeply with buyer personas that allow you to craft effective messaging.
  • Module 3: you’ll master the B2B funnel and learn how to think like a CEO to identify performance bottlenecks and convert more leads into revenue.
  • Module 4: you’ll learn how to put it all together and build your go-to-market strategy that gets your ad in front of your dream buyers and converts attention.

This course was designed with absolute beginners in mind.

Accelerate your learning curve and start the course today for free.

People Also Ask

How can I effectively identify the ‘jobs’ my B2B customers are trying to accomplish with our product or service?

Conduct in-depth customer interviews and surveys to uncover the underlying tasks and objectives your clients aim to achieve. Focus on understanding their pain points and the desired outcomes they seek. 

What are the best practices for integrating the JTBD framework into our existing B2B advertising strategy?

Align your marketing messages with the specific jobs your customers need to be done. Develop content and campaigns that address these needs directly, demonstrating how your solution effectively fulfills their objectives. 

How can the JTBD framework assist in differentiating our B2B offerings from competitors in the market?

By focusing on the unique jobs your product addresses, you can highlight distinct value propositions that set you apart. This approach shifts the conversation from features to the specific benefits and outcomes your customers can expect. 

What role does customer feedback play in refining our understanding of their jobs to be done?

Regularly gathering and analyzing customer feedback helps in accurately identifying and prioritizing the jobs that need to be done. This ongoing process ensures your offerings remain relevant and effectively meet customer expectations. 

How can we measure the impact of applying the JTBD framework on our B2B advertising ROI?

Track key performance indicators such as conversion rates, customer acquisition costs, and customer satisfaction levels before and after implementing JTBD-informed strategies. Analyzing these metrics will provide insights into the framework’s effectiveness in enhancing your advertising efforts.

Bryttney Blanken
Demand Generation Consultant @BryttneyBlanken
Want to level up your B2B advertising skill set?
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